Guest blog: RPO goes Digital today, by Insol Employee Solutions

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On your marks……… Get set………Goooooooo!

D – Day has arrived.

Today’s the day we go Digital for processing employee claims at the Redundancy Payments Office – I hope you’re all ready!

From today any new appointments that have employee redundancies will need to be processed via the Government website:

Please note though, even if the insolvency was an Administration that had an appointment date prior to 1 September, and redundancies happen after 1 September, these redundancies are to be dealt with via the above website.

Do not issue any more paper RP1’s – destroy any stock you may have as the paper versions will be rejected unless there are extenuating circumstances as to why the claim cannot be made online.

When making redundancies from now on, you’re required to provide the employees with forms:

‘Claiming for redundancies monies owed’ and ‘Fact Sheet for employees’

Please note in practice it has proved extremely useful to populate the form ‘Claiming for Redundancy monies owed’ prior to providing this form to the employee. If you cannot provide ALL the information required on this form, you should ensure you can provide the CN reference.

To set up the Case Reference number, call 0330 331 0021 and provide the RPO with

  • Company Name
  • Company Address
  • Company Number
  • Date of Insolvency
  • Email address of the relevant person to provide copies of RP1’s

If you need any assistance with the digital processing or with any aspect of employee claims, we will be providing The Compliance Alliance with a Webinar later this month.*


Tracy Wilkinson & Rachel Bryant

Insol Employee Solutions or

0121 333 1295


* For more information about how to access this webinar, which will be available for £25+VAT per person (firm-wide annual subscriptions to all the Compliance Alliance’s webinars are also available), please email